Privacy Policy
Your privacy and data protection are of utmost importance to us at Momin Travels
Our Commitment to Your Privacy
Momin Travels understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing our service to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by any of our channels which include our website, call centre and any future digital services or channels as they evolve.
What Information Will We Collect?
We may collect all or some of the following information relating to you or other members of your party:
Personal Details
- • Names and contact information
- • Address details
- • Telephone numbers
- • Email addresses
Payment Information
- • Credit/debit card details
- • Card number and expiry date
- • Cardholder name
- • Other payment details
Special Requirements
- • Disability accommodations
- • Medical conditions
- • Mobility assistance needs
- • Accessibility requirements
Dietary & Religious
- • Dietary restrictions
- • Religious requirements
- • Food preferences
- • Cultural needs
Your Responsibility for Group Members
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.
Sensitive Personal Data
Some of the information we collect (such as about health or religion) may be considered "sensitive personal data" under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent.
We will seek this consent when necessary to ensure your comfort and safety during your journey.
Cookies
We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit https://www.aboutcookies.org for detailed guidance.
The following tables describe the cookies we use on this site and what we use them for.
Currently we operate an 'implied consent' policy which means that we assume you are happy with this usage.
If you are not happy, then you should either not use this site, or you should delete momintravels.com cookies having visited the site, or you should browse the site using your browser's anonymous usage setting (called "Incognito" in Chrome, "InPrivate" for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)
Session Cookies
We use a session cookie to remember your log-in for you and what you've put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.
More information on session cookies and what they are used for: https://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Persistent Cookies for Site Analytics and Performance
Analytics (Google, DC Storm etc.) – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.
You can find out more about Google's position on privacy as regards its analytics service here: https://www.google.com/intl/en/analytics/privacyoverview.html
Cross-Domain Tracking: 3rd Party Cookie
Cross-domain tracking uses 3rd party cookies to enable spanning of domains. The availability of third party cookies is tested – if not available a 1st party cookie is used instead, with reduced tracking ability.
Social Buttons
On many of the pages of the site you will see 'social buttons'. These enable users to share or bookmark the web pages. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside.
You should be aware that these sites are likely to be collecting information about what you are doing all around the internet. If you click on any of these buttons, these sites will be registering that action and may use that information.
You should check the respective policies of each of these sites to see how exactly they use your information and how to opt out.
External Web Services
We use a number of external web services mostly to display content within our web pages. As with the social buttons, we cannot prevent these sites or external domains from collecting information on your usage of this embedded content.
If you are not logged in to these external services then they will not know who you are, but are likely to gather anonymous usage information (e.g. number of views, plays, loads etc.).
Payment Processing
In order to process payments online we require the billing address for the credit/debit card used and our external payment provider requires your credit card details.
You have to pay the 4% credit/debit card charges to the bank. In case of bank payments, we only require the receipt of payment or transaction ID. While you are filling up the consent form, you may be asked to attach a copy of your Driving License (Front & Back) or any proof of residence.
Use of Information
We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content, layout, and services.
We may use your email address to send you newsletters or other communications that you have requested. Out of respect for our users, we always provide an opt-out.
We may also use information we obtain from your current and past activities on the Site to resolve disputes, troubleshoot problems, and enforce our Terms and Conditions.
Who May Your Data Be Disclosed To?
We disclose your data to our partners who will only use your data for the purposes of fulfilling your booking requests.
We will not disclose your data to any other third parties except where it is necessary for fulfilling bookings, purchases, or requests made through the website or customer service team.
Your credit/debit card details are removed from our computers immediately after we have made the payments to the suppliers.
We may be required to disclose your information if required by law or regulation. We may also disclose your data to third parties and professional advisers acting on our behalf and who are obliged to keep that data confidential.
All airlines are now obliged by relevant government agencies to receive passenger data prior to arrival. Data is only used for security purposes.
Traveler Profiles
Momin Travels collects personal information about travelers when a booking is made. momintravels.com also has a facility whereby traveler profiles (both for yourself and others) are stored to save you typing these details each time you make a booking.
This information includes traveler name, date of birth, contact details, meal preferences, invoicing information, frequent flyer programs, and travel preferences.
As traveler profile information may relate to persons other than yourself, you should ensure that any information you provide, which relates to others, is provided with those persons' consent to its use in accordance with this Privacy Policy.
Opt-Out
If you wish us to stop sending you newsletters or details of other offers and promotions, please email us:
Questions About Our Privacy Policy?
If you have any questions or concerns about how we handle your personal information, please don't hesitate to contact us.